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FAQ's

How it works

post floral cardsIt's very simple :-

Select your card and tell us when you want your card posting. We have something for every occasion.

Type out the personalized message you want to appear on the card. It should take you no longer than five minutes. We will then post your card on the date you specified. We use first class royal mail delivery which is usually next day delivery, but please allow 2 working days when selecting your despatch date, or one working day if choosing 'Next day delivery'.

We do not post on weekends.

Looking after your flower card

pipetteYour flowers are placed in a water tight container, so should have a sufficient amount of water for transit.

You will find a pipette enclosed with your card. Please use this to water your flowers as soon as you receive them, and add a couple of  drops daily afterwards.

 We advise using a protective mat if displaying your card on polished surfaces or cherished furniture.

 Full instructions will be given in the package so the card recipient will know what to do.

 

How do I choose my delivery date ?

When ordering your Fresh Floral Card you will be given a  DESPATCH DATE option on the product page. Here you select the date you want us to post your card.  As we use first class royal mail, most cards are received the next day after posting, however this is not guaranteed, so we would advise you allow 2 days to be sure you're card is delivered in time. We do also offer 'Next working Day Delivery', but this cost an extra £4.00.

How do I Pay ?

We use Paypal as our only payment method, however you don't need a Paypal account. Paypal allows you to pay securely using any debit or credit card without having to have a Paypal account. There is an option to pay by Debit / Credit card without having to have a Paypal account.  When on the Paypal page you just select  ' Pay by Debit / Credit card' . As in the picture below (blue arrow).

 

paypa

 

 

Which Fresh Floral card ?

With over 50 designs to choose from we have something for every occasion with both contemporary and traditional styles.

Do I need to setup an account ?

No - We don't even take your name and address. We will only keep a record of your email address, which will not be shared with any other organization. All we ask is that we can send you a very occasional email to let you know our latest offers and new product launches.

How long will my fresh flowers last ?

Depending on your flowers and the season your flowers should last 5 - 7 days after you receive them. But be sure to water them with the pipette !

Is there a guarantee ?

Yes, if the recipient of the card is not satisfied with the condition of the flowers / flower card we will give a full refund. In the event of this happening please email us here, This email address is being protected from spambots. You need JavaScript enabled to view it.   to let us know, quoting your  details , and a  photograph if possible. This needs to be done on the same day as the card is received, due to the perishable nature of the goods.

What size are the cards ?

Our cards are 21cm high and 15cm, which is slightly bigger than an average greeting card. When packaged they are set in a sturdy box  with dimensions of 22cm x 15.5cm x 4.4cm.

Where do you deliver to ?

We deliver to all UK postal areas of England, Wales, Scotland, Northern Ireland, Channel Islands.

Fresh Flower cards logo Copyright © 2015. Floral Card.

120 Kingston Road | Wimbledon | London | SW19 1LY